Ek342 Privacy Policy — Data Protection for Malaysian Users

Ek342 collects various types of information when you register, log in, or use the platform. This information is necessary for us to provide a secure, seamless, and relevant experience to every user in Malaysia.

Account information: Your full name, email address, phone number, and password (stored in encrypted format) as provided during registration. Users are also required to submit identity verification details such as their IC number for first-time withdrawal verification.

Payment information: Transaction details in Malaysian Ringgit (RM / MYR), including the deposit and withdrawal methods used (e.g. FPX or e-wallets), transaction amounts, and timestamps. Full bank account numbers are not stored directly by ek342 — processing is handled through secure third-party payment gateways.

Device and browser information: IP address, device type, operating system, browser type and version, screen resolution, and language settings. This information helps us identify technical issues and optimise how the platform displays on users' mobile devices.

Usage data: Pages visited within the platform, session duration, actions taken (such as categories opened and searches performed), and any errors or disruptions encountered during use.

All information collected by ek342 is used exclusively for platform operations and improving the user experience. We do not sell or rent your personal information to any third party for marketing purposes.

The purposes for which your information is used include:

• Verifying user identity and eligibility during registration and login.
• Securely processing deposits, withdrawals, and transactions in MYR.
• To detect and prevent fraud, money laundering, and unauthorised use.
• Delivering relevant and accurate customer support based on your account history.
• Optimising platform performance for the devices and internet connections our users are on.
• Complying with applicable laws and regulations in Malaysia.

Ek342 may send account-related notifications, transaction updates, or platform announcements via email or in-platform messaging. You can manage your communication preferences in your account settings.

Ek342 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Several types of cookies are used:

• Session cookies: Automatically deleted when you close your browser. Used to maintain your login session during active use.
• Persistent cookies: Stored for a set period to remember your preferences, such as display language and account settings.
• Analytics cookies: Helping us understand how users interact with the platform — which pages are visited most, and where users encounter difficulties — for internal improvement purposes only.

Most browsers allow you to control or block cookies through their settings. However, blocking certain cookies may affect the login functionality and your overall experience on the ek342 platform.

Ek342 applies industry-standard encryption to protect personal and financial information stored and transmitted on the platform. Access to user data is restricted to staff and systems that require it for operational purposes only.

Ek342 may share user information with third parties only in the following limited circumstances:

• Payment service provider: To process deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements.
• Legal authorities: When required to do so under Malaysian law or a valid court order, including investigations into fraud or money laundering.
• Technical service providers: Such as hosting and infrastructure services — solely to keep the platform running securely and reliably.

Ek342 does not share or sell user personal information to advertisers, data brokers, or any third parties unrelated to platform operations.

As an ek342 user, you have certain rights regarding the personal information we hold about you. We respect these rights and provide the means for you to manage your data.

Right to Access: You have the right to request a copy of the personal information we hold on your account. Requests can be submitted via the ek342 support email.

Right to Correction: If any information we hold is inaccurate or out of date, you have the right to request a correction. Basic details such as your phone number and email address can be updated directly in your account settings.

Right to Erasure: You may request account closure and deletion of your personal data, subject to certain conditions — including the settlement of all pending transactions and compliance with applicable legal record-retention requirements.

Policy updates: ek342 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated through the platform. Continued use of the platform following such changes constitutes acceptance of the updated policy. For any privacy-related enquiries or to submit a data request, please contact: [email protected]